InfoWonder Troubleshooting and FAQs

Installation Questions

Do I have to uninstall before installing a new version?

Does InfoWonder support Windows Vista?

Will I lose my data if I uninstall?

General Questions

I don't hear a sound when a reminder pops up. What could be the problem?

How many items can InfoWonder store?

Troubleshooting

When Windows shuts down I see a "vs7jit.exe DLL initialization failed" error. What do I do?

After installing and first running InfoWonder, I get an error before the main screen appears.

Why can't I cancel a Find Progress dialog.

File/Import Text reports that my selected file cannot be found .

Answers

Installation

Do I have to uninstall before installing a new version?

If you have obtained an update through the Check for Updates menu option, and your version is a fully licensed version or Free version designated as "released" as opposed to a beta version, then update can be installed right over existing installations. However, it never hurts to uninstall a previous version (see next question).

Does InfoWonder support Windows Vista?

InfoWonder v2.0 supports 32-bit versions of Vista.

Will I lose my data if I uninstall?

Uninstalling InfoWonder will not remove any of your data or registry information. If, however, you are uneasy about doing an uninstall before an upgrade or reinstall, you should perform a backup of your data.

General

I don't hear a sound when a reminder pops up. What could be the problem?

Assuming that your sound card is set up properly, go to View Preferences menu item. Then choose  Sounds Preferences. Look through the list to find the Reminder Wakeup Call. Highlight that item and see if a Current Sound file name is shown. If so, try to play the file. If it still doesn't play, make sure that the file is a valid .wav or .wma file. If so, then contact technical support.

Also check the View Preferences General setting "Delay events that play a sound until previous sound finishes. Just in case some other InfoWonder sound was playing, the reminder popup sound may be suppressed. Checking this preference will cause InfoWonder to wait for pending sounds to finish playing.

How many items can InfoWonder store?

In the Free version, InfoWonder will store 20 items. In the full version, there is no limit other than the your disk space. If you think you may be running out of room on your disk, try packing your database.

Troubleshooting

When Windows shuts down I see a "vs7jit.exe DLL initialization failed" error. What do I do?

This is a mysterious error that happens on occasion when you shut down Windows. It may also ask you to end InfoWonder now because it is not responding. As best we can tell this is a strangeness caused when shutting down Windows with a .Net programming running. Ignore the error and allow InfoWonder to end. No data will be lost.

After installing and first running InfoWonder, I get an error before the main screen appears.

Usually this happens only if you have forgotten to install Microsoft's .Net Framework 1.1. Please use Windows Update (or click on this link: http://windowsupdate.microsoft.com) to see if you are offered to install .Net Framework 1.1. If so, install it and then use Windows Update again to check for .Net Framework 1.1 SP1 (service pack 1).

Why can't I cancel a Find Progress dialog?

In an effort to maximize the speed at which InfoWonder can zip through checking your items for a given search string, the Cancel button may not be responsive. Some plugins, such as the Browser Plugin which has to load web pages, may let the Cancel button activate, while other plugins will work as fast as they can and not check to see if you wish to cancel.

 

File/Import Text reports that my selected file cannot be found

This relates to a minor bug that occurs when you have your Windows Explorer Folder Options set to "Hide known extensions." If you have that option set (In Windows Explorer check Tools/Folder Options/View tab), and you select a file with a known type, such as ".txt", then InfoWonder will try to look for that file without the ".txt" extension. Try either: 1) In InfoWonder, select "All Files" in the "Files of Type" dropdown during the import operation, or simply change the selection in Windows Explorer.